Available for new opportunities

Head ofAccountManagement.

Performance-driven Account Management Lead with 6+ years driving full-funnel digital campaigns for Thailand's leading Real Estate, F&B, Health, and Entertainment brands.

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Bangkok · Thailand
6+
Years Experience
40+
Active Accounts
5–6M
Monthly Media Budget (THB)
>80%
Quarterly Retention
Starbucks Thailand
Suntory PepsiCo
SENA Development
Major Development
Central Pattana
Ananda
Pruksa
MEGA We Care
Live Nation
Honda Leasing
Sun Vending
Starbucks Thailand
Suntory PepsiCo
SENA Development
Major Development
Central Pattana
Ananda
Pruksa
MEGA We Care
Live Nation
Honda Leasing
Sun Vending
About

Turning business goals into measurable performance.

Specialized in client retention, revenue growth, and campaign optimization across Facebook, Google, TikTok, and LINE Ads — with a track record of building long-term partnerships with enterprise clients.

I lead account management operations for SME-to-enterprise clients, managing strategic relationships and full-funnel campaign execution across the platforms that matter for Thailand's market.

My focus is simple: maintain >80% client retention, grow accounts quarter over quarter through strategic upsell, and translate complex performance data into clear business outcomes.

I've built and led teams, owned media budgets in the millions, and partnered with brands like Starbucks Thailand, Suntory PepsiCo, SENA, Major, and Central Pattana to drive measurable results.

Based in
Bangkok, Thailand
Education
Bachelor's in Communication Arts
University of the Thai Chamber of Commerce
Industries
Real Estate · F&B · Health · Entertainment · Financial · Insurance
Frameworks
PDCA · SMART Goals · Problem–Solution Fit
Languages
Thai (Native) · English (Professional)
Available
Full-time roles · Strategic consulting
How I Work

From discovery to growth — step by step.

A repeatable system I've built from 6 years of running campaigns across 40+ accounts.

Step 01

Discover

Understand business goals, customer segments, and success metrics before touching a single ad.

Step 02

Strategize

Build full-funnel campaign plan across Facebook, Google, TikTok, and LINE — tied to KPIs.

Step 03

Execute

Launch campaigns with cross-functional coordination between media, creative, and strategy teams.

Step 04

Optimize

Continuous data-driven tweaks to lower CPL, raise CTR, and protect ROAS week by week.

Step 05

Report

Monthly performance reviews on revenue, churn, and upsell — translated into clear next moves.

Step 06

Grow

Strategic upsell, account expansion, and contract renewals built on trust and proven results.

Key Results

Real numbers, real clients, real outcomes.

Performance metrics from campaigns I've personally led. Every figure tied to a named brand and a measurable timeframe.

↓30%
SENA Development

Reduced cost-per-lead within 3 months while lifting bookings by 10%.

55%
Major Development

Pre-construction booking rate. Sold final 10 condo units in 2 months.

100%
Starbucks · Suntory PepsiCo

Contract renewal rate maintained on key F&B accounts with consistent upsell.

↑15%
MEGA We Care

Boosted CTR within one quarter while exceeding engagement KPIs.

>80%
Quarterly Retention

Sustained across Real Estate, F&B, Health, and Entertainment portfolios.

9M+
Quarterly Upsell (THB)

Revenue generated through strategic account expansion and renewal initiatives.

Experience

A decade in performance marketing.

From inside sales to leading account management across enterprise portfolios.

2021 — Present

Head of Account Management

Bangkok Search Technologies · Bangkok
  • Lead account management for SME-to-enterprise clients across Real Estate, F&B, Health, and Entertainment.
  • Manage strategic client relationships and oversee full-funnel campaigns on Facebook, Google, TikTok, and LINE.
  • Drive retention and growth strategies — >80% retention rate with consistent quarterly upsell.
  • Lead and mentor a team of 4 account executives through structured coaching and performance management.
  • Use HubSpot CRM and Looker Studio for data-driven client management.
2018 — 2021

Account Executive

Bangkok Search Technologies · Bangkok
  • Managed 15+ SME-to-corporate accounts; oversaw full-cycle campaign execution.
  • Owned performance reporting, optimization, and contract renewals.
2017

Inside Sales Executive

VST ECS (Thailand)
  • Sold Microsoft & Adobe licenses to SMEs while managing documentation and pipeline tracking.
  • Achieved 120%+ of monthly sales targets consistently.
2016

Marketing Consultant

iTopplus
  • Managed Google Ads campaigns: copywriting, keyword selection, and ad optimization.
  • Handled client updates, performance reporting, and follow-ups.
Key Clients

Brands I've grown.

Personally managed and led digital campaigns across these accounts under Bangkok Search Technologies (2018 – Present).

01 — Real Estate

Real Estate

SENAPruksaMajor Dev.AnandaCentral PattanaPlus+BritaniaCMC GroupAreeyaBAMAssetWiseGrand UnityChewathai
SENACPL ↓30%
MajorSold-out 2 mo
PruksaAwareness → Conv.
Ananda · CPNUnified strategy
02 — Food & Beverage

F&B

Starbucks ThailandSuntory PepsiCoSun VendingTrue ShoppingITO ENBangkok SalaiRegalos
StarbucksCPA ↓ vs benchmark
Suntory PepsiCoLoyalty program
Sun VendingCPA < KPI
03 — Health · Entertainment · Finance · Others

Multi-Sector

MEGA We CareT.Man PharmaLive NationTradexAmarinSETAExpoSisCardXHonda LeasingGeneraliNSTDAHisenseSinghaToshino
MEGA We CareCTR ↑10%
Live NationSold out 2 mo
Honda Leasing15% follow rate
NSTDA15% follow rate
Services

Two roles. One operator.

Hire me as a Head of Account Management to own client relationships and revenue, or as a Digital Marketing Manager to drive full-funnel growth.

Track 01

Head of
Account Mgmt

Own the client relationship. Protect retention. Grow revenue through strategic upsell.

  • Client retention & upsell strategy
  • Strategic relationship management
  • Revenue forecasting & QBRs
  • Cross-functional team leadership
  • Contract renewals & expansion
  • Churn prevention & analysis
  • HubSpot CRM ownership
Discuss this role
Skills & Stack

The toolkit.

Platforms, analytics, and frameworks I use daily.

Ad Platforms
  • Facebook Ads
  • Google Ads
  • TikTok For Business
  • LINE Ads Platform
  • LINE Official Account
Analytics
  • Looker Studio
  • Google Ad Manager
  • Zocial Eye
  • Performance Reporting
  • Attribution Modeling
CRM & Collab
  • HubSpot CRM
  • Slack
  • Google Workspace
  • Microsoft Office
  • Project Mgmt
Frameworks
  • PDCA Cycle
  • SMART Goals
  • Problem–Solution Fit
  • Full-Funnel Strategy
  • QBR Process
Daily Tools
Facebook AdsGoogle AdsTikTokLINEHubSpotLooker StudioSlackGoogle SheetsPowerPointExcel
Voices

From the people I've worked with.

A few words from teammates and clients across 6 years of campaigns.

"

Reliable, strategic, and always tied to the numbers. Paweena turned our retention story around and built a partnership that's still going strong.

Real Estate ClientMarketing Director
"

Doesn't just run campaigns — owns outcomes. Our CPL dropped, bookings climbed, and the reporting actually told us what to do next.

F&B Brand ManagerEnterprise Client
"

Calm under pressure, sharp on strategy. The kind of account lead you build a long-term partnership with — not just a campaign.

Agency ColleagueSenior Strategist
Q & A

Working with me.

Quick answers to common questions before we hop on a call.

What roles are you open to?+
Head of Account Management, Account Director, Digital Marketing Manager, or Performance Marketing Lead — full-time preferred, open to strategic consulting engagements.
Which industries do you focus on?+
Strongest in Real Estate and F&B, with proven results in Health, Entertainment, Financial & Insurance.
How do you measure success?+
Retention rate, upsell revenue, CPL, CTR, ROAS, and contract renewals — depending on the client's stage.
Are you team lead or individual contributor?+
Both. Currently lead a team of 4 AEs through coaching and performance management, but I still sit close to campaigns and reporting.
Where are you based?+
Bangkok, Thailand. Open to hybrid or on-site roles in Bangkok, and remote roles for Thailand-focused or APAC-focused brands.
What's your media budget experience?+
5–6M THB monthly across 40+ active accounts. Comfortable scaling up or working with leaner SME budgets.
Available now

Let's build
something
that performs.

Looking for a Head of Account Management or Digital Marketing Manager who can drive retention, hit performance KPIs, and grow revenue from day one? Let's talk.

Contact

Get in touch.

Email is fastest. LinkedIn works too.

Location
Bangkok
Thailand